Pat Passett

An Evolutionary Approach to BI
Phased deployment is a strategy that favors an incremental approach to rolling out Business Intelligence (BI) solutions, typically starting with a single…

Assessing the Lifetime Value of Your Customers
Customer Lifetime Value (CLV) is a critical concept for virtually every organization that’s customer-centric. At a granular level, it helps companies decide…

Business Intelligence: The “Build vs. Buy” Debate
The debate between building a business intelligence system from the ground up or buying a pre-packaged solution has been going on for…

Using Business Intelligence to Determine Customer Profitability
Can you answer these three questions about your customer base right now? How many of your customers are unprofitable? Why are those…

Why Retailers Should Care About Data Mining
In an increasingly competitive market space, retailers need to know everything they can about their customers: who they are, what they buy,…

Improving Demand Forecasting
Every major company decision, from financial planning to project execution, starts with a prediction of future sales—so demand forecast accuracy matters. Under-estimating…

What Business Intelligence Software Can Do For Manufacturing Companies
Manufacturing businesses are constantly driving for better performance in multiple arenas: higher returns on invested capital, lower product and overhead costs, better…

Is That Dashboard Really a Dashboard?
If your dashboard tells you that sales are down, but not why they’re down, do you really have a dashboard? Simply stated,…

Creating a More Collaborative Supply Chain
New sales channels powered by the Internet, build-to-order scenarios, increased competition and more demanding customers are changing the face of manufacturing. To…

Why Do So Many BI Initiatives Fail?
The benefits of a successful business intelligence initiative are hard to ignore. Collecting and organizing data from multiple sources and presenting insightful…